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What Our Legal Terms Mean for Your Account

Before you open an account on bd188, these legal terms set out what you can expect from us and what we expect from you.

Account Eligibility ConditionsJurisdiction-Dependent AccessData and Privacy RightsAccount Closure ProcessPolicy Contact Channel
bd188 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, want to request a copy of the data we hold, or need clarification on how a specific policy clause applies to your account, our support team can help. Reach out through any of the channels below and reference your registered account ID so we can locate your records quickly.

Live Chat Support Start a live chat session from within your account dashboard. This is the quickest route for urgent policy or account-access questions during active support hours.
Email for Policy Requests Send a written request to our policy email address for data access, account closure or formal policy queries. Include your account ID and the nature of your request.
Account Help Centre The Help Centre inside your account lists step-by-step procedures for common legal requests — including how to update registered details or dispute a transaction outcome.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Your account data is handled under a security framework that covers how we collect, store and use the information you provide at registration and during ongoing use. We do not sell your personal data to third parties. You can request a copy of everything we hold on your account at any time by contacting our policy support channel.

Data Retention Policy We retain account records for the period required under applicable law. Once your account is closed and the retention window passes, your personal data is deleted or anonymised from our active systems.
Cookie and Tracking Conditions Our platform uses session cookies to keep your account logged in and functional cookies to remember your preferred payment method — JazzCash, Easypaisa or Raast — across sessions.
Account Security Practices Account login uses a one-time PIN sent to your registered mobile number. We do not store your JazzCash or Easypaisa PIN; payment authorisation happens entirely within your own wallet app.
Right to Request Changes You can request a correction to any inaccurate personal data we hold. Submit the request via account live chat or our policy email, and we will confirm the update within a reasonable period.

Common Questions About Our Legal Terms

These are the questions we get asked most often about account eligibility, data rights, policy changes and how our legal terms interact with local law in Pakistan.

Account eligibility depends on local law and is available only in regions where access is permitted. You must meet the age and residency conditions set out in our terms before registering.

Your personal data is retained for the legally required period after account closure. Once that window passes, records are deleted or anonymised. You can request confirmation of this timeline via our policy email.

Yes. We notify you through your registered account contact before any change takes effect. You have the right to close your account if you do not accept the revised terms.

Contact our support team via live chat or policy email and include your account ID. We will identify your records and provide a copy through a secure channel within a reasonable timeframe.

Our terms cover the account-level conditions around deposits and withdrawals. The actual transfer is processed within your JazzCash or Easypaisa app; we do not handle or store your wallet PIN.

Yes. Use the dispute process described in the Help Centre inside your account. For formal escalations, contact us by policy email with your account ID and a description of the matter.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.